Privacy Policy
Privacy Policy
Last Updated: June 28, 2024
EcoHomeClean values your privacy. This Privacy Policy (“Policy”) explains the information we collect, how we use it, and with whom we share it. By accessing or using EcoHomeClean’s website, mobile applications, or any related online services (collectively referred to as the “Platform”), you agree to the terms of this Policy. If you do not agree, please refrain from using our Platform.
Key Terms
- “Content”: Refers to text, graphics, images, videos, reviews, quotes, messages, and other materials made available on the Platform.
- “Customer”: An individual who uses the Platform to find, book, or review cleaning services.
- “Service Provider”: An individual or entity offering cleaning services through the Platform.
- “Platform”: The website, mobile applications, and online services provided by EcoHomeClean.
- “EcoHomeClean Content”: All materials created and made available by EcoHomeClean, excluding User Content.
- “User Content”: Any material uploaded, posted, or shared by users of the Platform, such as reviews, requests, or messages.
Information We Collect
1. Information You Provide Directly to Us
When you use the Platform, we may collect the following information:
- Personal details, such as your name, email, phone number, address, and date of birth.
- Payment information (processed by a third-party payment provider).
- Details about your cleaning preferences, requests, or projects.
- Photos, videos, or messages you upload to the Platform.
- Any other information you provide through forms, surveys, or communication with us.
2. Information from Third Parties
We may receive additional information from:
- Social Media: If you link your social media accounts (e.g., Facebook) to the Platform, we may access certain profile details, such as your name, email, and profile picture, based on your permissions.
- Public Sources and Affiliates: Information about your creditworthiness, identity verification, or trustworthiness for fraud prevention or safety purposes.
- Communication Tracking: For quality control, fraud prevention, and to enforce our terms, we may track and store data about text messages or calls facilitated through the Platform. This includes metadata such as phone numbers, timestamps, and content of the messages.
How We Use Your Information
We use the information collected to:
- Provide, maintain, and improve the Platform and our services.
- Process bookings, payments, and communication between customers and service providers.
- Ensure safety, prevent fraud, and verify identities.
- Personalize your experience and offer tailored recommendations.
- Communicate with you regarding updates, promotions, or customer support.
Sharing Your Information
We may share your information with:
- Service Providers: To facilitate cleaning services and related transactions.
- Third-Party Vendors: For payment processing, communication tracking, and other operational purposes.
- Legal and Safety Authorities: When required by law, to protect our rights, or to prevent fraud and safety risks.
Your Privacy Choices
- Updating Information: You can update your personal details in your account settings.
- Opting Out: You can opt out of promotional communications at any time.
- Data Access and Deletion: You may request access to or deletion of your data by contacting us directly.
EcoHomeClean is committed to protecting your privacy. This policy outlines how we collect, use, and manage your information. By using our platform, you agree to the terms outlined in this Privacy Policy.
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Information Collection
Automatically Collected Information
Device and Usage Data:
We and third-party vendors (including advertising and analytics partners) may use cookies, web beacons, and similar technologies to collect information about your device and how you use our platform. This includes details such as:
- Browser type and operating system
- Internet Service Provider (ISP)
- IP address
- Access times and referring/exit pages
- Unique device identifiers (e.g., Android ID, IDFA)
- Pages visited and usage patterns
This data is used to analyze platform performance, enhance user experience, and provide relevant advertising.
Location Data:
We may collect general location information based on your IP address or, if permitted, precise geolocation data from your mobile device. This information helps us offer location-based services and improve our platform. You can control location tracking through your device settings, though disabling this feature may limit certain functionalities.
Cookies and Other Technologies:
Cookies and similar technologies are used to personalize your experience, track platform usage, save login preferences, and display relevant advertisements. These technologies may also be used in emails to track open rates and responses. You can manage cookie preferences through your browser settings, but disabling cookies may affect platform functionality.
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How We Use Your Information
Your information may be used for the following purposes:
- Service Delivery: To provide and manage platform services, including registration, identity verification, and customer support.
- Improvement and Development: To enhance platform functionality, conduct research, and develop new features.
- Billing and Payments: To process transactions and facilitate payments through third-party payment providers.
- Marketing and Communication: To send promotional materials, updates, and other information tailored to your interests.
- Fraud Prevention and Safety: To monitor platform activity for security, address fraud risks, and investigate complaints.
- Customization: To personalize your experience based on your preferences and behavior.
- Compliance: To meet legal requirements, enforce our terms of use, and protect user safety.
For service providers, business-related information, such as name and service details, may be displayed publicly on your profile unless otherwise agreed upon.
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Information Sharing
We may share your information with:
- Service Providers: To facilitate bookings and transactions.
- Third-Party Vendors: For payment processing, analytics, and advertising purposes.
- Authorities: When required by law or to address safety and fraud concerns.
Aggregated and de-identified data may be shared for research, marketing, or other purposes.
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Communication Monitoring
We may review, scan, or analyze communications between users to prevent fraud, ensure compliance, and improve platform services. This may include automated or manual processes conducted by EcoHomeClean or our third-party partners.
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Your Choices
- Cookies: Manage cookie preferences through browser settings.
- Location Tracking: Disable GPS or location services via device settings if desired.
- Marketing Communications: Opt out of promotional emails or messages through your account settings or by contacting us directly.
How We Disclose Your Information
Unless otherwise stated, we may share the information we collect as follows:
- Affiliates: We may share your information with EcoHomeClean affiliates to provide and improve services.
- With Your Consent: We will disclose your information if you have explicitly consented to such sharing.
- Service Providers: We may provide your information to trusted third-party vendors who perform services on our behalf, including billing, marketing, advertising, research, fulfillment, data processing, identity verification, fraud prevention, and legal support.
- Legal Requirements: We may disclose your information when required by law or when we believe it is necessary to:
- Comply with subpoenas, court orders, or other legal processes.
- Protect our legal rights or enforce our agreements.
- Defend EcoHomeClean against legal claims.
- Protection of EcoHomeClean and Others: We may disclose your information to investigate or prevent illegal activities, fraud, threats to physical safety, or violations of our terms of use.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- App Store Providers: We may share your identity and mobile device identifier with app store providers (e.g., Apple App Store, Google Play) to facilitate app downloads.
- Academic and Research Purposes: We may share anonymized or aggregated data with third parties for research or academic purposes.
Public Content and User Interactions
When you post content on our platform, such as comments, reviews, or service requests, please note that:
- Your name and content may be visible to other users.
- Information associated with your profile or activity, including reviews, requests, and interactions, may be displayed publicly.
- Content you post may be accessible to third parties and may be collected or used in ways not covered by this Policy.
Be cautious about the information you share online.
Online Analytics and Tailored Advertising
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Analytics
We use third-party web analytics services, such as Google Analytics, to better understand how users interact with our platform. These services may collect data through cookies and similar technologies. To opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on.
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Tailored Advertising
We partner with third-party advertisers to provide personalized ads. These advertisers may use cookies or similar technologies to collect data about your platform usage and serve ads tailored to your interests.
You can manage tailored advertising preferences by visiting the Network Advertising Initiative’s Consumer Opt-Out Link or the Digital Advertising Alliance’s Consumer Opt-Out Link.
For mobile applications, you can manage advertising preferences through your device’s privacy settings.
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Privacy of Minors
Our platform is intended for individuals aged 18 and older. We do not knowingly collect information from individuals under 18. If we discover that a minor has provided us with personal information, we will delete the information as required by law.
Security
We use robust physical, procedural, and technological measures to safeguard your data, including encryption, secure passwords, and access controls. However, no security system is completely foolproof. You are responsible for protecting your account credentials and devices.
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Links to External Platforms
Our platform may include links to third-party websites or services. EcoHomeClean is not responsible for the privacy practices, content, or actions of these external platforms. Please review their privacy policies before sharing your information.
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